RETURNS POLICY
Easy Returns & Customer Support
We want you to shop with confidence. If you receive a damaged, defective, or incorrect product, please contact Darazall customer support according to our return policy.
Please keep the product, original packaging, and order details until your return or replacement request has been resolved.
SHIPPING POLICY
At Darazall, we aim to provide a simple, reliable, and convenient delivery experience for customers across Pakistan.
1. Shipping Coverage
We currently deliver orders to addresses across Pakistan, subject to courier service availability in your area.
2. Order Processing
Orders are normally processed within 1–2 business days after confirmation. Orders may take additional time during weekends, public holidays, sales, promotions, or periods of high order volume.
3. Delivery Time
After your order has been dispatched, delivery generally takes approximately 3–5 business days, depending on your location and courier service. Remote areas may require additional delivery time.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. Any free-shipping offer will be subject to the terms mentioned in the relevant promotion.
5. Order Tracking
Once your order has been shipped, we may provide tracking information where available. You can use the tracking details to follow your shipment.
6. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number. If an incorrect or incomplete address is provided, delivery may be delayed or the order may be returned to us. Additional delivery charges may apply for reshipping.
7. Delayed Deliveries
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, high order volumes, or circumstances beyond our control.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact Darazall customer support as soon as possible after receiving your order.
Please keep the product, packaging, and order details until the issue has been resolved.
9. Contact Us
If you have questions about your shipment, delivery, or return, please contact us through our Contact Us page with your order number and registered contact details.
Darazall — Online Shopping in Pakistan
